Professional Profile
IT operations and infrastructure leader with 15+ years of experience in highly regulated biopharmaceutical environments. Proven track record overseeing cloud and on-premises infrastructure, enterprise applications, ITSM platforms, and service desk operations while maintaining compliance with GxP, SOX, and audit requirements. Managed budgets exceeding $1.9M and consistently delivered measurable improvements in service quality, reliability, and user satisfaction.
Professional Experience
Sr. Manager, IT Infrastructure Delivery
06/2022 – 03/2026
Alnylam Pharmaceuticals — Cambridge, MA
Led IT operations across ServiceNow, CMDB, Change Management, and infrastructure delivery in a regulated biopharma environment. Served concurrently as Program Manager for the migration of on-premises VMware infrastructure to AWS. Managed a team of 7 and oversaw a $1.2M ITSM budget.
- Reduced change-related incidents by 35% by rebuilding Change Management with structured risk assessment and rollback requirements.
- Cut CAB meeting time by 50%, achieving a 95%+ change success rate through process redesign and automated approvals.
- Built CMDB governance from the ground up, growing data accuracy from near 0% to 85%.
- Reduced incident volume by 300 tickets/month through standardized workflows, SOPs, and self-service options.
- Built a knowledge base adopted by L1/L2 support improving resolution speed and customer experience organization-wide.
Sr. Infrastructure Engineer & IT Operations Manager
01/2013 – 06/2022
AstraZeneca / Alexion Pharmaceuticals — New Haven, CT
Led IT operations supporting 5,000 users across 7 countries. Direct management of Linux, Database, Storage, and Enterprise Backup teams. Served as Major Incident Manager for all P1/P2 events. Managed a $750K budget.
- Managed IT asset inventory of 3,000 servers and 1,500 endpoints, introducing automation and lifecycle governance.
- Improved CMDB completeness from 35% to 91% through automation and IT asset management discipline.
- Designed and implemented enterprise backup solution spanning on-premises and cloud targets with full DR planning.
- Led migration of on-premises file shares to Box cloud platform, managing data mapping, access controls, and cutover.
- Acted as Major Incident Manager for all P1/P2 events, directing cross-functional teams and communicating to CIO/CTO.
Infrastructure Roles — Windows Admin → Cloud Engineer → Network Admin
Quantum Corporation & Predecessor Organizations — Pre-2013
Progressed through hands-on roles including Data Protection Engineer, Storage and Virtualization Engineer, Cloud Engineer, GxP Lab Support Engineer, and Network Administrator. Built deep expertise in NetApp storage and VMware virtualization.
Certifications
ServiceNow CIS-ITOM
✓ Earned
ITIL 4 Foundation & DSV
✓ Earned
SAFe 5 Scrum Master
✓ Earned
AWS CLF-C02
⏱ In Progress — Q2 2026
Azure AZ-900
⏱ In Progress — Q2 2026
CompTIA Security+
⏱ In Progress — Q2 2026
Microsoft MD-102T00
⏱ In Progress — Q2 2026
ITIL 4 Master
⏱ In Progress — Q3 2026